TelePharm FAQ

Telepharmacy laws and regulations are very fragmented. Each State Board of Pharmacy has developed its own telepharmacy language, which means it’s allowed on a state-by-state basis. We created an interactive state map to help you understand the regulations in your state. You can also reach out to our regulatory expert to get answers to any specific questions you have.

If you’re not sure if telepharmacy is permitted in your state, you can view our updated regulations map. If your state doesn’t currently allow telepharmacy, you can sign up to receive updates pertaining to your state (and surrounding states).

Or, if you feel so inclined, you can join in the advocacy efforts for telepharmacy in your state. You can start by sending a letter to you board, pharmacy association, or local legislators – here you’ll find templates for these advocacy letters.

Do you want to expand and open new retail pharmacy locations, or acquire/convert existing pharmacy locations? Do you have one or more pharmacies that experience a wide range of prescription volume? Has your pharmacy experienced financial difficulty in past years? If you answered yes to any of these questions, telepharmacy may be right for you.

Need to talk it over with one of our consultants? Click here to get in touch.

The short answer, a lot. There are four main areas that set us apart from the typical digital health-care company.

• Software focused. Many other telepharmacy providers use a hardware-based workflow, whereas we let the software drive the process.
• Cloud-based platform. Making use of the cloud means less staff and resources are dedicated to running and maintaining a local IT infrastructure.
• Image-based workflow. Instead of a live-video workflow, our system allows pharmacists to review prescriptions in a queue-based format. Also, capturing and storing an image of every prescription ensures that you have a solid audit log (or audit defense) of every prescription dispensed at your pharmacy.
• Our team. Meet the three primary teams that you’ll work with as you get started on your telepharmacy journey. They are an incredibly experienced, helpful crew who have your success as their highest priority.

Our pricing depends on how you want to utilize our system. We make flexible pricing plans that work with your situation and are aligned with your revenue. Visit our buy page and contact us for more information.

When you purchase TelePharm, we want to make sure you get off on the right foot. As subject matter experts, we will answer all of your questions and help you along the way, with everything from store design to licensing. We also provide assistance with software setup and installation, training your employees, configuring the interface with your current pharmacy management system (PMS) and assisting with the licensing inspection if necessary.

You can learn more about each of the incredibly helpful teams you’ll work with, or you can feel free to contact us to learn more about the onboarding process and what it entails.

We provide you with all the necessary training to get up and running, which typically takes less than a day. Our software is easy to learn and intuitive, and we’ll also provide robust training resources. Our awesome Customer Success team is available throughout the training and installation process, and will continue to support you after you’re up and running.

Yes! TelePharm is a retail telepharmacy software application that can be used by many different healthcare organizations to provide quality pharmaceutical care. That means hospitals, clinics, specialty pharmacy, mental-health centers, physician’s offices and other organizations can use TelePharm to provide dispensing at the point of care. Read more about the 8 applications of telepharmacy.

Great question! Please watch our how telepharmacy works video to learn the details of the prescription verification process with TelePharm.

We have partnered with our friends at Live Oak Bank to offer you different types of financing for your pharmacy expansion. There are many different financing options available. 

We would love to give you a demo of our software so you can see how telepharmacy works in action. Request a demo now! Additionally, we can help schedule a site visit to an existing telepharmacy so you can see how it works in-person!

Absolutely! We have telepharmacies using our software across the country.  Request a site visit and we’ll coordinate your trip so you can see telepharmacy in action with one of our customers.

If TelePharm finds any interactions with any prescription, we alert you with a DUR warning(s) which includes details about the interaction and the severity. We also provide management descriptions and interaction details through our seamless integration with MediSpan, a comprehensive drug database.

Our Customer Success team is ready to assist you throughout your telepharmacy journey. They will help setup and install your telepharmacy software platform and create a workflow that’s tailored to your needs. They can even help you design the layout of your store. Additionally, we provide superb ongoing support whenever you need it (see Ongoing Support section below for more details).

The setup and installation of our software platform only takes a few hours. We provide in-depth training during installation and whenever you need it. You’ll be a master of our easy-to-use software platform in no time!

We support a number of Pharmacy Management Systems (please see below) and, in the case where we don’t currently support yours, our team of developers will build one quickly (usually within a few days) at no cost to you. We can even make it work if you are using different Pharmacy Management Systems in multiple stores.

TelePharm can operate on many different types of hardware, and you can choose if you want to provide your own or you want us to order it for you (either way, you still own it). We test out all of the latest hardware to determine what will be the best platform for you to use and make these recommendations based on our experience. We can work together to make sure the hardware you’re looking at using will be compatible with TelePharm.

The patient tablet is easy to set up. Simply launch the TelePharm patient application on the tablet and you will be prompted to enter a device code. This device code is available through the technician application at the store where the tablet will be registered. Enter the device code and your tablet is set up and ready to use. Our Customer Success team can provide further assistance with the patient tablet when the time comes. Also, make sure you bookmark our resource-filled knowledge base.

We can provide you with floor plans and assist in designing and planning your telepharmacy if necessary. We have participated in a plethora of telepharmacy installations, so we’ve “seen them all” and would be happy to pass our expertise (and best practices) onto you.

Telepharmacy (and TelePharm) was designed to operate in remote and rural areas without access to the fastest internet speeds. The minimum bandwidth requirement for TelePharm is 1MB down and 0.5 MB up, although more is better. You can also use a 4G connection as a backup internet connection (if needed).

TelePharm stores all data and performs all transactions on secure, HIPAA-compliant servers. We have multiple redundant servers in locations across the United States, ensuring that your data never gets lost. We also use 256-bit AES encryption in transit and at rest, which is above the industry standard for protecting your electronic patient health information.

We created a secure cloud environment which stores your data in multiple redundant locations across the country using highest level of security.

All of your data and connections operate inside of a secure HIPAA-compliant environment. Our team works to maintain a closed and encrypted system, ensuring that we meet all the requirements of HIPAA compliance. Please contact us to request a copy of our HIPAA-Compliant white paper if you’d like more information.

Data is retained for as long as it is being used. Backups are retained for at least 6 years (per HIPAA regulations).

We provide live chat support for everyone on your team and our average response time is less than 8 seconds. If you’d like to give it a try, go to the lower right-hand side of your screen and send us a note – we’ll respond quickly during normal business hours (8AM – 6PM CT). We also offer phone support during normal business hours, but chat reigns supreme.

Absolutely! Our support team would be happy to assist you with any issues you may have over the phone. Our customer support team is available via phone from 8am – 6pm CT (during normal business hours).

We recommend using high-quality hardware in your telepharmacy. If your hardware happens to fail or break, we can send you new equipment at the cost of the device, or you can order the hardware as well. We also recommend having a spare camera at your telepharmacy just in case.

Yes! Weekly, in fact. Besides its ease of use, weekly updates are the best part about TelePharm. Our hardworking product engineers are constantly updating our application and releasing new features. This benefits you, the user, because our software improves every single week.

We don’t have a list of upcoming features currently available, but you can request a new feature to be added to the software at anytime within the application. Ask our Customer Success team how to request a new feature.