TelePharm is head and shoulders above any other telepharmacy product that we have looked at. TelePharm will be a key building block to growing our business.
Hani Abdallah, pharmacist, owner of Drug Center Pharmacy, spent many years as a big-chain pharmacist. He’ll be the first to tell you he’s happy with the decision to open his own independent pharmacy. But as the years went on, regulations and reimbursements changed, and most recently, DIR fees have had a big impact on pharmacy— especially with independents.
“With reimbursements coming down as they are, we needed another avenue to keep surviving,” Hani said, while discussing why he decided upon telepharmacy.
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Situated near a busy intersection on the north side of Chicago, Drug Center Pharmacy is a telepharmacy (Hani’s second location) located within a medical clinic. The remote-dispensing site is a perfect match for the relatively new clinic, as predicting the number of patients visiting the clinic can be tough.
“Now we can get away with filling less prescriptions and we can still be profitable,” he mentioned when speaking about his remote-dispensing site. “And we can still keep great customer service available for our patients.”
“In my opinion you’re doing a better job than ScriptPro from what we saw in their programs,” Hani said, in reference to other telepharmacy solutions on the market. “The biggest thing is you guys have a good support program. Any issues or anything you guys have been good at responding and giving us an answer.”
A telepharmacy operates like a traditional pharmacy except for the pharmacist reviews prescriptions and counsels patients from a different location. Hani concluded that it’s not much different than a traditional pharmacy.
“At the other pharmacies we pride ourselves on getting our customers in and out. Same thing here,” he said when discussing the telepharmacy workflow. “The telepharmacy program has not slowed us down at all.”