In terms of being a pharmacy owner, telepharmacy is like a dream come true. The business model is fantastic!
I have been extremely impressed with how easy and fast everything is. It’s very user friendly and extremely intuitive. They’ve been able to make it so that just about anybody can figure out how to do it with just a couple clicks and a very small tutorial.
TelePharm is head and shoulders above any other telepharmacy product that we have looked at. TelePharm will be a key building block to growing our business.
Telepharmacy, or remote pharmacy, is the way to go. With reimbursements going down, it’s a good idea to go with telepharmacy.
Currently, we are trying to open more locations, and any new pharmacies we open will definitely be telepharmacies. No question.
Telepharmacy helps create a new patient-pharmacist relationship that wasn’t possible before. I highly recommend retail telepharmacy to any pharmacy owners or pharmacists.
Hani Abdallah, pharmacist, owner of Drug Center Pharmacy, spent many years as a big-chain pharmacist. He’ll be the first to tell you he’s happy with the decision to open his own independent pharmacy. But as the years went on, regulations and reimbursements changed, and most recently, DIR fees have had a big impact on pharmacy— especially with independents.
“With reimbursements coming down as they are, we needed another avenue to keep surviving,” Hani said, while discussing why he decided upon telepharmacy.
Click here to download Telepharmacy 101: A beginner’s guide to retail telepharmacy.
Situated near a busy intersection on the north side of Chicago, Drug Center Pharmacy is a telepharmacy (Hani’s second location) located within a medical clinic. The remote-dispensing site is a perfect match for the relatively new clinic, as predicting the number of patients visiting the clinic can be tough.
“Now we can get away with filling less prescriptions and we can still be profitable,” he mentioned when speaking about his remote-dispensing site. “And we can still keep great customer service available for our patients.”
“In my opinion you’re doing a better job than ScriptPro from what we saw in their programs,” Hani said, in reference to other telepharmacy solutions on the market. “The biggest thing is you guys have a good support program. Any issues or anything you guys have been good at responding and giving us an answer.”
A telepharmacy operates like a traditional pharmacy except for the pharmacist reviews prescriptions and counsels patients from a different location. Hani concluded that it’s not much different than a traditional pharmacy.
“At the other pharmacies we pride ourselves on getting our customers in and out. Same thing here,” he said when discussing the telepharmacy workflow. “The telepharmacy program has not slowed us down at all.”