TelePharm is head and shoulders above any other telepharmacy product that we have looked at. TelePharm will be a key building block to growing our business.
UW Health is a health system notorious for using technology to allow healthcare professionals to provide the best service and outcomes possible. When Joe Cesarz, Pharm.D., Ambulatory Pharmacy Manager at UW Health, heard about telepharmacy and TelePharm, he had an idea of how to use the technology.
“We were looking at a partnership with a clinic in the area, Access Community Health Centers, and they wanted someone to put pharmacies in their different locations,” he said speaking about their first telepharmacy site located in the Joyce & Marshall Erdman Clinic. “When we were evaluating this location, the struggle was the volume didn’t really justify having a full-fledged pharmacy with a pharmacist on-site.”
At that time, Joe started exploring different options.
“What could we do to at least provide some dispensing services to the clinic at a lower cost or at least more efficiently?” The UW Health team then came up with two different strategies.
“One of our strategies was where can we offer dispensing services where the volume doesn’t necessarily justify it? The second strategy was how can we use telepharm to basically decouple the pharmacist from the dispensing process and the product process in the pharmacy and use those resources more in the clinics.”
Telepharmacy — and TelePharm — was the answer.
In addition to operating a telepharmacy at the Erdman Community Health Center, UW Health has two other telepharmacies, one of which is part of an on-site clinic for employees at an appliances manufacturing business.
Joe Cesarz has witnessed their telepharmacy program bloom into a success for the health system.
“If we can provide the same level of service that a patient would receive when they’re at a pharmacy when it comes to product verification and patient safety, as well as the pharmacist consult and medication education and training for patients, if we can achieve that, in my mind that is success.”
Joe said he recommends telepharmacy to other academic medical centers.
“There’s a ton of interest to do it, and there’s obviously a lot of opportunity,” he said. “It’s a sweet spot for pharmacy right now.”