TelePharm is head and shoulders above any other telepharmacy product that we have looked at. TelePharm will be a key building block to growing our business.
Tushar Mehta, pharmacist, owner of Broadway Ave and Addison Pharmacy, wanted to expand his pharmacy operation. He knew of a clinic that could benefit from having an on-site pharmacy, but he also knew that prescription volume plays a major role in supporting a new location. Without knowing what volumes would look like, how could Tushar ensure he opened a successful pharmacy inside the clinic? This presented a challenge.
“If you don’t have the volume then you can’t sustain the pharmacist’s payroll, as well as the whole pharmacy,” he said, speaking about why he went the telepharmacy route. “But if you have a remote location which a technician works at, you can sustain your payroll, your drug costs remains the same, your level of service remains the same because of video counseling — I think that makes a lot of difference.”
Download Telepharmacy 101: A beginner’s guide to retail telepharmacy.
Tushar opened a telepharmacy inside of a clinic in order to provide convenient dispensing at the point of care. The clinic plus telepharmacy model is not only convenient for patients, but it’s proven to be a good strategy to capture new patients before they leave their physician’s office.
“The software itself is very good,” he said. “It allows us to do what’s necessary by state. My techs don’t complain, my pharmacists don’t complain — but more than that it does what’s required by law.”
According to Tushar, their telepharmacy has been a success.
“Remote pharmacy is the way to go,” he said. “Tougher and tougher regulations and with reimbursements going so much lower, it is probably a good idea to go with remote pharmacies (telepharmacy).”
“The convenience factor is a big deal,” he mentioned when speaking about improving patient outcomes. “If that patient wasn’t able to access the pharmacy that prescription probably wouldn’t have been filled. I think compliance increases. I think the children are cured or the adults are cured more often.”
Get more information in Tushar’s case study: Telepharmacy + Health Clinic = Better Patient Care