Ready to increase efficiency, optimize safety, and prioritize clinical opportunities? By moving the fill process to the cloud, pharmacists are able to spend less time stuck at the counter performing manual tasks and more time interacting with patients and focusing on revenue-generating activities.
What is Virtual Verification?
Virtual Verification moves the prescription verification process to the cloud, eliminating much of the time-consuming, manual tasks from the pharmacist’s workload. The high resolution, image-based workflow elevates the role of the pharmacy technician and frees up time for clinical and revenue-generating services such as vaccinations and medication therapy management.
Increase Fill Efficiency
On average, pharmacists spend around 48% of their time verifying prescriptions, with the majority of that process spent physically handling products and performing manual tasks. In the traditional filling procedure, pharmacy technicians often hit a stopping point while waiting for approval from the pharmacist. With Virtual Verification, the technician can continue the fill process, bagging prescriptions and placing them in will-call so they’re ready for pickup once the pharmacist virtually approves them. Say hello to clean counters and an easy-to-navigate, virtual queue.
When techs can accurately fill and image prescriptions for verification by the pharmacist, the advantages stack up (and not the baskets).
- Allows pharmacists to spend less time on delegable tasks
- Eliminates stacks of baskets accumulating on limited counter space
- Enables pharmacists to practice at the top of their license, using their valuable time more efficiently
There’s no denying it—safety is the most important aspect of pharmacy. Each prescription is filled using our barcode-initiated imaging workflow and pill counting feature for extra verification on the right product and right count. It also includes photo documentation and an audit log, improving the safety and accuracy of the process. Every image and prescription is retrievable on demand so that errors are easy to identify and correct. This helps reduce mistakes and mitigate drug diversion.
Prioritize Clinical Opportunities
When pharmacists are bogged down with manual tasks, patients notice. In fact, 1 out of 3 patients have reported leaving a pharmacy without a consultation because the pharmacist looked too busy. Virtual Verification untethers in-store pharmacists from the fill counter. That means they can spend more time interacting with patients and performing revenue-generating activities which benefits both the pharmacy and the patient.
- Improve patient satisfaction
- Focus on clinical activities and preventative care
- Prioritize better medication adherence and overall health outcomes
How Virtual Verification Works
The prescription arrives at the pharmacy through the Pharmacy Management System (PMS) and is forwarded to TelePharm.
A pharmacy technician fills the prescription, verifies the count, and takes high-quality images of the bottle, label, and medication.
The prescription enters a virtual smart queue, where it awaits verification from the pharmacist.
The pharmacist reviews and approves the prescription in the system, with full audit log and photo documentation saved for future refere
When we put our pharmacists in the cloud, we discovered that 40-50% of their time had been spent on mundane things, such as stuffing bags, stickering, or applying labels. Working in the cloud helps them focus on pharmacist-only activities